Privacy Policy
How DreamHnF collects, uses and protects information.
Introduction
DreamHnF ("we," "our," or "the Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use the DreamHnF website, mobile application, and services (the "Platform"). By using the Platform, you agree to the terms of this Privacy Policy.
Information We Collect
We may collect the following categories of information:
A. Personal Information
- Name;
- Email address;
- Phone number;
- Account login details;
- Profile information.
B. Payment, Payout & Verification Information
- Billing address;
- Payment card information, processed by our Payment Provider, Stripe, and its affiliates – DreamHnF does not store full card numbers;
- Payment-related identifiers and transaction status we receive from Stripe, such as payment, refund, dispute and payout references;
- For Hosts, Stripe Connect account status. Banking, taxpayer and identity (KYC) details submitted to Stripe are processed by Stripe under its own privacy policy; DreamHnF receives only the information Stripe makes available to us;
- Identity or business verification information submitted to DreamHnF where verification is required.
C. Usage Information
- Device and browser information;
- IP address and approximate location;
- Log files and usage data;
- Cookies, pixels, and analytics data related to how you use the Platform.
D. User-Submitted Content
- Listings (including descriptions, maps, and images);
- Messages exchanged between Hosts and Guests;
- Reviews and ratings;
- Uploaded documents or images.
How We Use Your Information
We use collected information to:
- Create, manage, and maintain user accounts;
- Facilitate bookings between Hosts and Guests;
- Process payments and payouts;
- Send booking confirmations, reminders, receipts, and updates;
- Provide customer support and respond to inquiries;
- Improve Platform performance, functionality, and user experience;
- Personalize content, recommendations, and offers;
- Protect against fraud, misuse, and security threats;
- Enforce our Terms & Conditions and other policies;
- Comply with legal obligations and requests from authorities.
Data Security
We implement reasonable technical and administrative security measures designed to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no online system is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain information for as long as necessary to:
- Maintain your account;
- Fulfill bookings and transactions;
- Resolve disputes;
- Comply with legal, tax, and regulatory requirements.
Once data is no longer needed, we may delete it or anonymize it.
Your Rights
Depending on your jurisdiction, you may have rights to:
- Access the personal data we hold about you;
- Request correction of inaccurate or incomplete data;
- Request deletion of certain data, subject to legal requirements;
- Object to or restrict certain processing activities;
- Opt out of marketing communications at any time.
To exercise these rights, contact us at support@dreamhnf.com. We may need to verify your identity before fulfilling your request.
Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.
Children's Privacy
The Platform is not intended for children under 18. We do not knowingly collect personal information from children under 18. If we become aware that such data has been collected, we will take steps to delete it.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of the page. Continued use of the Platform after changes become effective constitutes acceptance of the updated Privacy Policy.
Contact
If you have questions about this Privacy Policy or our data practices, contact: support@dreamhnf.com